Terms and Conditions
PAYMENT OF DEPOSITS
At peak times we kindly ask our guests to pay a deposit of £9.95 per person to secure your lanes and restaurant booking.
At off peak times guests must pay a deposit of the full bowling amount in order to secure your lanes.
All prices and timings are stated on our Bowling pages.
We ask that you accept our terms and conditions including our cancellation charges during the payment process.
All credit/debit card payments are securely handled by an industry-leading payment processor and are never stored on our website.
You’re almost there! But before we get you booked in, here are some things you need to know.
Please note we now take a deposit per person in order to secure your bowling, restaurant & karaoke bookings. During peak times where a restaurant reservation is required your £9.95 (per person) deposit is split evenly between your lanes (£5) & dining reservations (£4.95). On arrival you will be required to set up a tab and your deposit will be redeemed against your final bill.
Please have your credit or debit card details ready. Deposits are required per person for all bowling & karaoke bookings.
Please be aware that by completing your reservation, you are accepting our terms and conditions as detailed below.
MAKING A CANCELLATION
BOWLING & KARAOKE
If you wish to cancel, please contact us more than 48 hours before your arrival time.
If you cancel or change the date of the booking less than 48 hours prior to your reservation, your deposit will not be refunded.
If you are a group of 15+ guests and want to cancel your reservation, you must give 10 days notice otherwise your deposit will not be refunded.
If you do not show up for your bowling/dining and/or karaoke booking your deposit will not be refunded.
We ask all our bowlers to arrive 15 minutes before your lane time, if you are running late then please let us know. We can only hold your lane for 10 minutes. After this time we cannot guarantee your booking, however we will do our best to fit you in if we can and allocate your deposit to a later game. If we have no lanes available we will put your deposit towards your restaurant bill if you dine with us. Deposits are non-refundable.
Reducing the party size within 48 hrs of your booking will forfeit the deposits of each person who is not attending. Please note that for groups of 15+ we require 10 days notice if you wish to reduce the party size.
Increasing the party size prior to arrival requires an additional deposit per additional guest.
Deposits are taken by credit or debit card. Refunds will be put back to the same card that the booking was taken on.
BAR BOOTH PACKAGES
A deposit of £10 per person is required to secure this booking including full payment of pre-orders. Packages are for a minimum of 8 people, and must be ordered at least 5 days in advance, any changes after this may incur a charge. Please choose 2 sliders and 5 canapés for the whole group (individual orders will not be accepted). Changes to orders and final numbers need to be made no later than 72 hours in advance of the date of your booking. Package prices may vary throughout the festive period 20th November – 31st December. All prices include VAT. A discretionary service charge will be added to your bill. Please note our kitchen is an environment where nuts are used. Please ask for full allergen information on all our products.
UNDER 18S POLICY
Due to licensing restrictions no under 18s are permitted on the lanes or in the bar after 6pm. Please note we do not accomodate kids parties (12 and under on our kids package) after 18.00 in our venues. We also do not accomodate kids parties after 16.00 on Saturday's & Sunday's in our Stratford venue. We operate a strict ID policy, so please ensure you bring a valid form of photo ID to prove you are over 18. Guests will not be refunded their deposit if any of their party fails to show valid ID on entry.
We take a valid debit or credit card in the venue to secure karaoke extras and should there be any damage to karaoke or bowling equipment we reserve the right to charge the cost of the repairs.
Reselling of event space/private room booking is not allowed without prior permission from All Star Lanes. If a booking has been made and found to have either sold the space on and/or offering a ticketed event without prior permission then the booking will be deemed to be in breach of contract and will be cancelled and forfeit any deposits paid.
Click here to view All Star Leisure Group's gender pay gap report