Please note that all policies are subject to change in line with Government legislation. In placing a booking with us, you agree to adhere to our full terms and conditions as set out below. 


SOCIAL COMPETITION TERMS & CONDITIONS


Click here to view our social media competition terms and condititions.


ALL STAR LANES TERMS & CONDITIONS 


BOOKINGS POLICY


JACK'S WINTER LODGE


To secure your booking, we will need to hold your card details for an amount of £10.00 per person. We hold your card details, but no money will be taken unless you fail to turn up for your booking or break the booking terms. 


We ask that you accept our terms and conditions including our cancellation charges during the payment process.


All credit/debit card payments are securely handled by an industry-leading payment processor and are never stored on our website.


As outlined in our Privacy Policy we will not share your personal information with third parties for marketing purposes without your consent.


ALL STAR LANES


At peak times we kindly ask our guests to pay a deposit of £9.95 per person to secure your lanes and restaurant booking.


During Bank and school holidays, peak pricing apply for all bookings. Please click here for details


At off-peak times guests must pay a deposit of the full bowling amount in order to secure your lanes.


All prices and timings are stated on our Bowling pages. Prices are subject to change without notice. 


We ask that you accept our terms and conditions including our cancellation charges during the payment process.


All credit/debit card payments are securely handled by an industry-leading payment processor and are never stored on our website.


As outlined in our Privacy Policy we will not share your personal information with third parties for marketing purposes without your consent.


BAR BOOTH PACKAGES


A deposit of £20 per person is required to secure this booking including full payment of pre-orders. Packages are for a minimum of 15 people, and must be ordered at least 5 days in advance, any changes after this may incur a charge. Please choose one menu for the whole group (individual orders will not be accepted). Changes to orders and final numbers need to be made no later than 72 hours in advance of the date of your booking. Package prices may vary throughout the festive period . All prices include VAT. A discretionary service charge will be added to your bill. Please note our kitchen is an environment where nuts are used. Please ask for full allergen information on all our products. 


CANCELLATION POLICY


Please note we now take a deposit per person in order to secure your bowling, restaurant & karaoke bookings. During peak times where a restaurant reservation is required your £9.95 (per person) deposit is split evenly between your lanes (£5) & dining reservations (£4.95). On arrival, you will be required to set up a tab and your deposit will be redeemed against your final bill.


Please have your credit or debit card details ready. Deposits are required per person for all bowling & karaoke bookings.


Please be aware that by completing your reservation, you are accepting our terms and conditions as detailed below.


MAKING A CANCELLATION


BOWLING / KARAOKE


If you wish to cancel, please contact us more than 72 hours before your arrival time.


If you cancel or change the date of the booking less than 72 hours prior to your reservation, your deposit will not be refunded.


If you are a group of 15+ guests and want to cancel your reservation, you must give 14 working days notice otherwise your deposit will not be refunded.


If you do not show up for your bowling/dining and/or karaoke booking your deposit will not be refunded.


We ask all our bowlers to arrive 15 minutes before your lane time, if you are running late we will do our best to accommodate, please make your way to the venue as soon as you can We can only hold your lane for 10 minutes. After this time we cannot guarantee your booking, however we will do our best to fit you in if we can and allocate your deposit to a later game. If we have no lanes available we will put your deposit towards your restaurant bill if you dine with us. Deposits are non-refundable.


Reducing the party size within 72 hrs of your booking will forfeit the deposits of each person who is not attending. Please note that for groups of 15+ we require 14 working days notice if you wish to reduce the party size.


Increasing the party size prior to arrival requires an additional deposit per additional guest.


Deposits are taken by credit or debit card. Refunds will be put back to the same card that the booking was taken on.


WEARING MASKS


Guests must wear a face mask whilst bowling, unless eating and drinking.


CASHLESS PAYMENT ONLY


To help keep our venues Covid safe, we’re taking cashless payment only via card, Apple Pay or Google Pay.


UNDER 18S POLICY


Children under 18 years are permitted to enter the venue and bowl (or take part in karaoke) when accompanied by an adult up until 6pm (or until 9pm at Stratford).


Please note we are unable to accommodate new admission for under 18s post 6pm (or post 9pm at Stratford).


Children that have bowled/sung or are already in the venue prior to 6pm (or 9pm at Stratford) are allowed to dine in the restaurant until 8pm (or until 9pm at Stratford). They must remain seated with an adult and will not be allowed to sit at the bar on the stools.  


ID


We operate a strict ID policy, so please ensure you bring a valid form of photo ID to prove you are over 18. Guests will not be refunded their deposit if any of their party fails to show valid ID on entry.  


DOG POLICY


We allow well-behaved dogs at our Brick Lane and White City venues in certain areas. Please note that dogs must remain on leads at all times. Please see full dog policy here.


DAMAGES


We take a valid debit or credit card in the venue to secure karaoke extras and should there be any damage to karaoke or bowling equipment we reserve the right to charge the cost of the repairs.


RESELLING


Reselling of event space/private room booking is not allowed without prior permission from All Star Lanes. If a booking has been made and found to have either sold the space on and/or offering a ticketed event without prior permission then the booking will be deemed to be in breach of contract and will be cancelled and forfeit any deposits paid.