ALL STAR LANES TEMPORARILY CLOSED

Following the latest advice from the UK government, we have taken the decision to temporarily close all our venues as a precautionary measure with the intention of re-opening as soon as it’s safe to do so.


GENERAL RESERVATIONS

We’ll refund your deposit payment if your bowling, restaurant or karaoke reservation is cancelled. All main hall bookings from 18th March until 30th April 2020 will be automatically refunded back to your payment card. Please note it will take 3-5 working days for the refund to be processed. If you have any questions or concerns, please email reservations@allstarlanes.co.uk


EVENTS

If you have an upcoming event with us, we’ll work with you to reschedule for a future date. If you have any questions or concerns, please email events@allstarstarlanes.co.uk


BOOK YOUR EVENT WITH CONFIDENCE

To give you greater flexibility and peace of mind during the uncertainty caused by Coronavirus (COVID 19), you will be able to amend your Event dates without incurring an amendment fee.

-We will honour all refunds for events taking place between 18th March until 30th April 2020

-We are offering flexibility for all new and existing events taking place from May 2020 until further notice. Should your event plans change, we will happily offer you alternative dates with no amendment fee or we can give you a reference number to use anytime in the future - this can be used as part payment towards a future booking to any of our venues. 


VOUCHER VALIDITY

If you have an unused itison voucher or gift voucher which expires while we are temporarily closed, we will extend voucher validity until 31st August 2020 as a gesture of goodwill. Please email reservations@allstarlanes.co.uk to make a future reservation.


PAYMENT OF DEPOSITS


At peak times we kindly ask our guests to pay a deposit of £9.95 per person to secure your lanes and restaurant booking.


During Bank and school holidays, peak pricing apply for all bookings. For more info, please email info@allstarlanes.co.uk for more details. 


At off-peak times guests must pay a deposit of the full bowling amount in order to secure your lanes.


All prices and timings are stated on our Bowling pages. Prices are subject to change without notice. 


We ask that you accept our terms and conditions including our cancellation charges during the payment process.


All credit/debit card payments are securely handled by an industry-leading payment processor and are never stored on our website.


As outlined in our Privacy Policy we will not share your personal information with third parties for marketing purposes without your consent.


CANCELLATION POLICY


You’re almost there! But before we get you booked in, here are some things you need to know.


Please note we now take a deposit per person in order to secure your bowling, restaurant & karaoke bookings. During peak times where a restaurant reservation is required your £9.95 (per person) deposit is split evenly between your lanes (£5) & dining reservations (£4.95). On arrival, you will be required to set up a tab and your deposit will be redeemed against your final bill.


Please have your credit or debit card details ready. Deposits are required per person for all bowling & karaoke bookings.


Please be aware that by completing your reservation, you are accepting our terms and conditions as detailed below.


 


MAKING A CANCELLATION


BOWLING & KARAOKE


If you wish to cancel, please contact us more than 48 hours before your arrival time.


If you cancel or change the date of the booking less than 48 hours prior to your reservation, your deposit will not be refunded.


If you are a group of 15+ guests and want to cancel your reservation, you must give 10 days notice otherwise your deposit will not be refunded.


If you do not show up for your bowling/dining and/or karaoke booking your deposit will not be refunded.


We ask all our bowlers to arrive 15 minutes before your lane time, if you are running late then please let us know. We can only hold your lane for 10 minutes. After this time we cannot guarantee your booking, however we will do our best to fit you in if we can and allocate your deposit to a later game. If we have no lanes available we will put your deposit towards your restaurant bill if you dine with us. Deposits are non-refundable.


Reducing the party size within 48 hrs of your booking will forfeit the deposits of each person who is not attending. Please note that for groups of 15+ we require 10 days notice if you wish to reduce the party size.


Increasing the party size prior to arrival requires an additional deposit per additional guest.


Deposits are taken by credit or debit card. Refunds will be put back to the same card that the booking was taken on.


BAR BOOTH PACKAGES


A deposit of £10 per person is required to secure this booking including full payment of pre-orders. Packages are for a minimum of 8 people, and must be ordered at least 5 days in advance, any changes after this may incur a charge. Please choose 2 sliders and 5 canapés for the whole group (individual orders will not be accepted). Changes to orders and final numbers need to be made no later than 72 hours in advance of the date of your booking. Package prices may vary throughout the festive period 20th November – 31st December. All prices include VAT. A discretionary service charge will be added to your bill. Please note our kitchen is an environment where nuts are used. Please ask for full allergen information on all our products. 


UNDER 18S POLICY


Due to licensing restrictions no under 18s are permitted on the lanes or in the bar after 6 pm. Please note we do not accommodate kids parties (12 and under on our kids' package) after 18.00 in our venues. We also do not accommodate kids parties after 16.00 on Saturday's & Sunday's in our Stratford venue. We operate a strict ID policy, so please ensure you bring a valid form of photo ID to prove you are over 18. Guests will not be refunded their deposit if any of their party fails to show valid ID on entry. 


DOG POLICY


We offer services for well-behaved dogs across Brick Lane, White City and Manchester venues including private party service where both organisers and guests may celebrate with their dogs in events in our dedicated private event spaces, a calendar of events where dogs are welcome to attend, and monthly family Barking Brunch in White City with an exclusive doggy brunch offering. Please see full dog policy here.


DAMAGES


We take a valid debit or credit card in the venue to secure karaoke extras and should there be any damage to karaoke or bowling equipment we reserve the right to charge the cost of the repairs.


RESELLING


Reselling of event space/private room booking is not allowed without prior permission from All Star Lanes. If a booking has been made and found to have either sold the space on and/or offering a ticketed event without prior permission then the booking will be deemed to be in breach of contract and will be cancelled and forfeit any deposits paid.


 


Click here to view All Star Lanes Limited 's gender pay gap report